FAQs
I got a defective or damaged product, what should I do?
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. Please send an email to ominamailbox@gmail.com with your order number and a photo of the broken product so we can send you a brand new replacement or refund you depending on your preference.How do I find a replacement part?
We wish we could replace all missing pieces for your product but unfortunately for most of the products, we do not have stock on all parts and pieces. If you’re missing a piece or received an incomplete item, please email us at ominamailbox@gmail.com with your Order Number and a photo of the product you’ve received. Our friendly customer service team will be happy to help! Please make sure to keep the product with you so that we could provide you all the options we have.
When will I receive a refund?
As soon as possible! Once you get a refund notification, you should be receiving your refund back to your initial payment method within 5-10 business days. If you don’t see it within 14 business days, please contact your bank to see if it’s still processing. If not, please reach out to our customer service team so we can investigate the case for you!
Can I track my order?
Yes. All orders have tracking numbers. When your order is shipped you will receive an email shipping confirmation as well as a tracking number and link to track. Alternatively you can email us at ominamailbox@gmail.com
and we will track it for you.
Can I return or exchange my order?
Yes, please have a look at our Returns & Exchanges policy.
Will I have to pay any taxes and duties for my order?
International orders can incur taxes and duties. (Although this seldom happens,) Duties and taxes will be determined by the Customs agency within the destination country, and are the responsibility of the recipient.
Duties and taxes will be based upon the value of the order.
How can I pay?
We accept payment through Amex, Paypal, Visa, Mastercard, Google Pay, Apple Pay & Afterpay.