Refund & Return Policy

At VAAIG, we are committed to your satisfaction. Please read our Refund & Return Policy carefully before purchasing our hair coloring products.

1. Eligible Refunds and Returns

We accept refunds or returns under the following circumstances:

Unopened Products

Products must be returned in their original, unopened packaging with the protective seal intact.

Due to hygiene and safety reasons, hair coloring products that have been opened, used, or altered in any way are not eligible for return or refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

To help us assess the issue, we may request supporting information such as photographs of the product and packaging.

Depending on the situation, we may offer a replacement or a refund.

Lost Shipments

If your order is confirmed as lost during transit, please contact us. After verification, we may offer a replacement or a refund.

2. Right of Withdrawal

Customers residing in the European Union may have the right to withdraw from their purchase within 14 days of receiving the goods, in accordance with applicable consumer protection laws.

However, for hygiene and safety reasons, the right of withdrawal does not apply to products that have been opened, unsealed, used, or otherwise altered after delivery.

Please refer to our separate Withdrawal Policy for full details regarding your withdrawal rights.

3. Return Process

  1. Before returning any products, please contact our customer service at support-eu@vaaig.com.

  2. Do not return any products without prior authorization from VAAIG. Return instructions will be provided by our customer service team after reviewing your request.

4. Return Shipping Costs

Customer-Initiated Returns

If you return an eligible product for reasons other than damage, defects, incorrect items, or shipping issues, you are responsible for the return shipping costs.

Returns Due to Our Error

If the return is caused by a defective product, damaged shipment, incorrect item, or other error on our part, VAAIG will cover the reasonable return shipping costs where applicable.

5. Refunds

Once your return request has been reviewed and, where applicable, the returned item has been inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow 7–14 business days for the refund to appear in your account, depending on your payment provider and financial institution.

6. Exchanges

We currently do not offer direct product exchanges.

If you wish to purchase a different product, you may place a new order separately.

7. Important Notes

  • Opened, used, or unsealed products cannot be returned for hygiene and safety reasons.

  • Please contact customer service before initiating any return.

  • Unauthorized returns may not be accepted.

  • VAAIG reserves the right to request reasonable evidence to support claims relating to damaged, defective, incorrect, or lost shipments.

  • This policy does not affect any statutory consumer rights that may apply under applicable law.

Contact Us

For any questions regarding this Refund & Return Policy, please contact:

VAAIG Customer Support

Email: support-eu@vaaig.com